By Brooke Lipsitz
You’ve set up your first online store. You know your product is rock solid, and now, you’re on a mission to showcase your items.
You know great images make a big difference so you’ve made sure to include the best photos, but you still need a creative and unique description to tell the viewer what makes your product worth buying. This verbiage goes beyond the visual to describe your product’s features and benefits — and it’s critical to your e-commerce efforts.
Here are some helpful tips and tricks to make writing those product descriptions easier.
1. Personality and voice are key
Begin by determining your core audience and how to best speak to them. For example, if your product is meant to appeal to an engineer, your description of features and benefits, as well as your language, will be different than that of someone selling beauty supplies.
Educating an audience about a product or service may be helpful, but if your target audience is already aware of how the product functions, be sure to speak to their existing knowledge and add to it.
What about some personality? Absolutely! You can be fun and conversational with all types of buyers, but make sure your humor will be appreciated based on whom you are trying to target.
Some things to remember when injecting your personality into a description:
- Avoid filler text — get to the point!
- Don’t use anything that would come straight out of a manual.
- Be conversational, and have fun with your customer.
- Avoid dry language. Opt for compelling, meaningful descriptors instead.
Pro tip: Incorporating your own experience or other customer experiences with the product can be helpful. The more product information you can share via different social media platforms, including Facebook and Twitter — especially for reviews — the better!
Here’s an example.
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Check out more reviews on Twitter from other customers who noticed the temperature difference and benefits!
2. Keep it simple!
Most customers are visual and do not intend to read a short novel every time they search for one of your products. It’s always best to focus on keeping your wording short and to the point. When a longer description is needed, make sure it’s engaging throughout and successfully draws your customer in.
You can always opt to have a shorter header and initial description that links to a fuller and equally engaging description for those who need to find out more before purchasing.
Pro tip: Linking to a YouTube video demonstration can help reduce the wording in a full description. It is also a great way to connect with other social media platforms that will link back to your site.
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3. Features vs. benefits
Describing the features of your product is going to be your first move in writing your description, but you also want to focus on the benefits and what sets you a part from your competitors. It may happen that you even offer the same benefits as your competitors — but when you properly address the benefits of your product or accompanying service, it can make a difference in purchasing from your site over your competitor’s.
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With these tips in mind, you’ll be well on your way to writing e-commerce product descriptions that will start filling those carts!
Bio: As a Project Lead with the Professional Web Design team at GoDaddy, Brooke Lipsitz helps people from all walks of life pursue their online dreams. She loves learning, tech-ing, and sharing her knowledge and encouragement with others. Brooke came to GoDaddy from the nonprofit world, where she worked as a client advocate. In her downtime, she enjoys exploring the world with her friends and family, if she’s not immersed in a great read.