Career Opportunities
Thank you for considering our Career Opportunities. We are excited to have you here!
If you find something that interests you, don’t hesitate to apply. We would love to hear from you!
Nov 14
Centralized Client Onboarding Specialist
Additional Information
As a temporary employee of GVSU, the Centralized Client Onboarding Specialist serves as the critical “front door” for the Michigan SBDC, welcoming and onboarding new clients into our organization. Under the direction of the Centralized Client Intake Manager, this role is responsible for executing a high-performance, standardized statewide onboarding process, keeping the client at the center of what we do. Specialists will use standardized scripts, triage logic, scheduling, CRM, and AI systems to ensure every client is efficiently assessed and matched with the right consultant based on region and expertise.
Employment is expected to be a 1-year term, and employment renewal is contingent upon available funding. Part-time position working a maximum of 29 hours per week.
Primary Duties:
1. Call Management & Client Triage
Intake Execution: Provide a professional, consistent, and welcoming first point of contact for all clients.
Welcome Meetings: Prepare for and conduct scheduled phone calls with potential new clients. Introduce Michigan SBDC services, gather accurate information to confirm eligibility for no cost consulting, and route clients to the appropriate consultant.
Inbound Call Routing: Manage and triage inbound calls to the primary client-facing phone number.
Complex Case Escalation: Escalate complex client inquiries or system discrepancies to the Centralized Client Intake Manager for resolution.
Consultant Success: Conduct all onboarding activities to set the stage for a high-quality initial client-consultant meeting.
2. Systems Management & AI Utilization
System Compliance: Accurately record client data in Salesforce and use Slack for internal team communication.
AI Utilization: Use Intake-specific approved AI tools to ensure high-fidelity, consultant-ready data extraction from onboarding sessions.
Calendar Management: Utilize Google Workspace and Calendly for all onboarding sessions to prevent double-bookings.
3. Operational Adherence & Data Tracking
Protocol Adherence: Strictly follow all standardized scripts, knowledge bases, and standard operating procedures (SOPs) developed by the Lead Center.
Session Tracking: Accurately log data and information for each onboarding session for use in consulting and reporting.
Workflow Participation: Participate as required in quality reviews of Salesforce data entry and onboarding processes.
Required Knowledge, Skills and Abilities:
Communication: Exceptional verbal and written communication skills, with a strong telephone presence.
Customer Success Experience: Experience in direct customer services, preferably high-volume customer-facing scheduling and service, where maintaining a high standard of professional “first impression” is critical.
Process Orientation: Proven ability to follow Standard Operating Procedures (SOPs) and standardized scripts to ensure consistency.
Technical Dexterity: Demonstrated ability to swiftly navigate and adapt to multiple digital environments, including the rapid learning and integration of new productivity tools (e.g., Google Workspace, Gemini, Calendly) and CRM platforms (e.g., Salesforce) into daily workflows.
Systemic Thinking (Triage Mindset): The ability to distinguish between administrative/triage needs, including escalations, and substantive consulting or diagnosis.
Preferred Knowledge, Skills and Abilities:
Technical Proficiency: Proficiency with digital productivity tools in the Michigan SBDC tech stack, including Google Workspace, Calendly, Slack and Salesforce.
Spanish Proficiency: Conversational and business Spanish is a plus.
Work Location & Schedule
Employment Status: This is a temporary hourly position employed through GVSU for a 1-year term. Employment renewal is contingent upon available funding.
Flexible Work Arrangement (FWA): This position is a remote role. Candidates must currently live in Michigan or be willing to relocate prior to the start date. Relocation assistance is not provided.
Shift Options (Capacity Management): Shifts will be scheduled to ensure 100% coverage during business hours.
About the Department/Division
For details about Seidman College of Business, visit http://www.gvsu.edu/seidman.
For details about the Unit, visit https://michigansbdc.org/
Salary: Hourly rate $16.50 (maximum 29 hours per week)
How to Apply: Apply online at GVSU Careers to be considered; applicants must upload the following (in PDF format) to the online application (five documents or five MB maximum):
Cover letter
Curriculum vitae
Unofficial copy of transcript
If selected for an interview, you will be asked to provide the names, phone numbers, and e-mail addresses of three professional references. You will also be required to submit official transcripts prior to the interview. If you have questions or need assistance, call Human Resources at 616-331-2215. Questions about this position may be directed to the Search Committee Chair, Sienna Mavima, mavimasi@gvsu.edu.
Applicants must be legally authorized to work in the United States and must not require sponsorship now or in the future
Application Deadline: This posting may be closed at any time at the discretion of the University.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request. See http://www.gvsu.edu/equalopportunity/. TDD Callers: Call Michigan Relay Center at 711 (in State) or 1-800-833-7833 (out of State).
Grand Valley State University is an Antidiscrimination/Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities. University policy extends protections to additional identities.
Oct 20
Business Advisor
Additional Information
DUTIES AND RESPONSIBILITIES
Include but are not limited to:
Providing technical and management assistance to the small business community via on-site visits, online platforms, email and phone.
Providing in-depth counseling and recommending course of action to owners of small businesses or to those about to start a business, in key areas such as business models and plans, startup financing, presentation of financial material, evaluation of current financial condition, industry specific federal and state regulations, and marketing products/services; addressing topics including, but not limited to market research, marketing strategies, and customer acquisition; international trade import/export; general understanding of organizational issues related to business structure; operations; accounting/financial analysis; federal, state and local resources for startup and young businesses; and veterans’, women’s, and minority business issues.
Assisting clients in developing and recording their business concepts and using industry tools such as the Business Model Canvas and business plan outlines.
Maintaining and enhancing the SBDC program’s ability and capacity to offer reasoned, logical advice and guidance on all matters of starting, building, and sustaining a business.
Enhancing and delivering quality programs to the CTSBDC client base and CTSBDC colleagues, including planning, coordinating, and evaluating the success of advising, learning, and training programs.
Keeping current on and informing clients about changes or current developments in regulations, laws, or conditions that may affect their business.
Conducting and/or coordinating on-site administration of community outreach, client development, informational, and training programs, and making all arrangements necessary to deliver these programs.
Working toward the goal that each client request receives a response within forty-eight hours during the business week, and offering an initial consultation with a client within two weeks of the client assignment.
Performing necessary administrative duties such as correspondence, progress and summary reports, and the collection of data as required and utilized by the funding agency.
Annually identifying personal professional development initiatives in accordance with guidelines determined in conjunction with supervisors and striving to complete an approved professional development plan within the given program year. Participating in ASBDC annual conference and NEPD annual event as determined in conjunction with the Director or Associate Director.
Building and maintaining effective working relationships with public agencies, service organizations, and the private sector in order to better assist clients and to keep informed of general business conditions and changes in regulations/laws affecting small business.
MINIMUM QUALIFICATIONS
Bachelor’s degree in business, counseling, social work, or related field.
At least five years of experience in an entrepreneurial, business management, financial, counseling or business education environment, project management, or experience with SBDC program methodology. One year of experience must be serving as an advanced team member.
Demonstrated ability to assess the unique needs of each business and relay that information clearly and succinctly.
Demonstrated ability to advise, counsel, and mentor individuals from diverse backgrounds, cultures, and financial situations.
Proven ability to plan, conduct and implement client development, recruitment and training programs.
Demonstrated experience taking initiative, working independently and accurately, exercising sound judgment when making decisions, and meeting deadlines.
Demonstrated proficiency with mobile device technology including smartphones and tablets.
Demonstrated excellent written, verbal, and interpersonal communication skills and the ability to build and maintain collaborative relationships with faculty, staff, students, administrators, external agencies/groups and the public.
PREFERRED QUALIFICATIONS
Master’s degree in business, counseling, social work, or related field
Ability to conduct advising and training sessions in Spanish. Spanish proficiency.
Familiarity with web-based client tracking systems, CRMs.
Experience in counseling or advising small business owners and entrepreneurs.
Nov 2
Business Advisor - SBDC
Additional Information
Work with entrepreneurs every day—and change what happens next for their business.
This isn’t theory. This is real decisions, real money, real outcomes.
If you’ve built, run, or scaled a business—and want to help others do the same—this role puts you on the
front lines of entrepreneurship.
The Great Falls Development Alliance is hiring a Business Advisor to work directly with entrepreneurs and
small business owners across our region. You won’t just give advice—you’ll help people make real financial
decisions, secure funding, and grow sustainable businesses.
What you’ll do:
• Work 1:1 with business owners on strategy, growth, and problem-solving
• Develop business plans and guide loan packaging
• Analyze financials and help clients make smart decisions
• Advise on marketing, operations, and scaling
• Support succession planning and long-term sustainability
• Lead trainings, build partnerships, and expand our reach
We’re looking for someone who:
• Has real-world experience as a business owner or operator
• Is confident working with financial statements and projections
• Can quickly build trust with entrepreneurs
• Communicates clearly and knows how to ask the right questions
• Gets energy from helping others succeed
Why this role stands out:
You’ll work with hundreds of businesses and play a direct role in shaping the region’s economy—alongside
an award-winning team.
Note: This is NOT a remote position; candidates MUST live in or relocate to the Great Falls Montana region.
Position is open until we find a great team member. GFDA offers excellent benefits, professional development, and advancement opportunities. We are proud to be an Equal Opportunity Employer.
Please send a resume and cover letter telling us why you are interested in the position and how you and your experience will enable you to be a star performer on our team.
To apply, email cover letter and resume to:
Tracy Heggem, Executive Assistant
Tracy@GrowGreatFalls.org
The Montana Small Business Development Center is funded in part through a cooperative agreement with the U.S. Small Business Administration and the Montana Department of Commerce.
Export Assistance Advisor
Additional Information
The Entrepreneurs Center (EC) Export Assistance Director / Advisor will deliver the Ohio Small Business Development Center (SBDC) Export Assistance Network program in Dayton/Cincinnati, Ohio. The incumbent will support the SBDC department of the organization, including export readiness assessments, international marketing plans, market research, export compliance education, and access to export financing. In addition, the incumbent will serve as
the first point of contact for new-to-export businesses, as well as those expanding into new international markets, helping Ohio businesses improve and expand their exports.
Oct 22
Center Director
Additional Information
The SBDC Center Director works directly with the Regional SBDC Director for the Central California SBDC Network (Regional SBDC Network), which is led by UC Merced. The SBDC Center Director is a representative of the SBDC and the CIE in the community among SLO County stakeholders, including REACH, the region’s Chambers of Commerce, and local Federal and State-funded economic development agencies (collectively, Stakeholders). At Cal Poly, the SBDC Center Director and their direct reports work closely with the Cal Poly Office of Research’s Grants Development Office and Sponsored Programs Office all grants that fund SBDC programs.
Oct 14
Region Director
Additional Information
Program Management
Directs all regional operations of the SC SBDC program, including personnel, business planning and management, program compliance and related operations.
Coordinates continuing education programs to address market needs.
Ensures compliance with applicable federal, state, university, and SC SBDC laws, regulations, policies, and ASBDC Accreditation Standards.
Assists the State Director with program compliance, statewide initiative development and implementation, strategic planning, policy and procedure administration, accreditation preparation, and resolution of management issues.
Client Consulting and Training
Manages area offices within the region and supervises employee performance.
Provides high-quality counseling and consulting services to prospective and existing small business owners.
Conducts and participates in client training programs, workshops and educational initiatives.
Supports the SC SBDC technology commercialization program in collaboration with the Innovation Center serving the greater York County area by identifying commercialization opportunities, connecting clients with technical and financial resources, and developing partnerships that promote innovation and business growth.
Budget Administration and Fiscal Management
Manages the regional operating budget, including annual budget development in coordination with the SC SBDC administrative center at the University of South Carolina.
Conducts financial analyses and monitors expenditures to ensure funds are allocated and utilized effectively and within budget.
Prepares and submits required reports.
Community Outreach and Public Relations (PR)
Serves as an official representative of the College of Business & Technology and the SC SBDC, planning and overseeing outreach, public relations and stakeholder engagement activities.
Promotes awareness and utilization of SC SBDC services through collaboration with university departments, elected officials and the regional business community.
Develops and maintains strategic partnerships that leverage resources to support small business growth and maximize program outcomes.
Establishes and maintains cooperative working relationships within the College of Business & Technology and with other university departments to advance initiatives.
Represents the SC SBDC at community, business and economic development events to strengthen visibility and stakeholder engagement.
Ensures outreach and partnership activities align with SC SBDC goals, priorities and strategic objectives.
Business Consultant
Additional Information
Responsibility / Duty
Provide management assistance, technical advice, and problem-solving help to assist small businesses adversely affected by natural disasters. Assist entrepreneurs and small businesses in developing business continuity plans and risk management consulting and training. Provides answers to questions and requests for information from clients and other interested parties. Provide research to assist clients in finding effective data or reference materials, and refer clients to other resources when appropriate. Percentage Of Time 45%
Responsibility / Duty
Supports organizational training activities, which may include design and development of workshop content, and presents business workshops and seminars in consultation with the LSBDC Director. The Consultant maintains and documents client records and related work activities in a manner consistent with program guidelines. The Consultant assists in providing narrative reports on activities and accomplishments for inclusion in progress or special reports to the public, sponsoring agencies, host institutions, and other stakeholders. The consultant will attend professional development training related to business continuity, risk management, and as directed. Percentage Of Time 35%
Responsibility / Duty
Other functions of the Consultant involve developing and expanding cooperative working relationships with public and private entities and improving public awareness of the program and its services. The Consultant will represent the LSBDC and his/her host institution as a public speaker to community groups, private sector partners, co-sponsors, and similar entities. The Consultant is expected to assist organizational actions to promote positive publicity and recognition of the LSBDC program. The LSBDC Consultant will assist in developing and recommending new or revised program activities consistent with the LSBDC mission, its strategic plan, and his/her individual work plan. The Consultant will be required to maintain and enhance consulting capabilities and technical knowledge through ongoing professional development, personal study, and other activities that expand his/her skill set. LSBDC consultants may also be assigned responsibilities in relation to special projects as determined by the director. LSBDC consultants are expected to meet or exceed performance standards as determined by an annual work plan.
Perform other duties as assigned. Percentage Of Time 20%
Posting Detail Information
Minimum Experience Required
Minimum Education Required
B.A., B.S., or Masters Degree in Business Administration, Public Administration or related field. In lieu of a degree, a minimum of five (5) years of experience in either business ownership and operations and/or an equivalent combination of education and experience that demonstrates the knowledge, skills, and abilities necessary for this position may be accepted.
Minimum Licenses Required
Other Minimum Requirements
– Knowledge of business planning, marketing, and financial management.
– Strong financial skills.
– Strong analytical and research skills.
– Computer software proficiency.
– Ability to develop and teach small business seminars.
– Excellent oral and written communication skills.
– Proven ability to solve complex business challenges and issues.
– Demonstration of leadership and management skills.
Dec 10
Accounting Coordinator
Job Summary
Financial Administration – This position will assist with the financial oversight of the LSBDC Network and perform the day-to-day accounting transactions required for all the LSBDC contracts and grants. Duties include but are not limited to budget preparation, budget review, processing monthly invoices from subcontractors, reconciling financial reports to funding agencies, maintaining supporting documentation, and assisting with audits and financial reviews. Assist with preparing the LSBDC Network’s budget and program narrative in response to the annual SBA SBDC NOFO. Assist with the coordination of the annual sub-award agreements with sub-recipients. Monitors the LSBDC Network and sub-awards budget vs. actual and remaining balance activities. Assist with preparing the LSBDC Network’s quarterly financial and programmatic narrative reports. Assist with the development, maintenance, and implementation of the LSBDC Network financial and programmatic policies and procedures. Will coordinate with LSU Office of Sponsored Programs, Sponsored Program Accounting, and Procurement Services as required. (45%)
Workday / Accounting Transactions – Maintains knowledge of the LSU Workday system, GeauxGrants, and other systems related to the financial activities of the LSBDC Network’s contracts and grants. Familiar with and follow all LSU financial policies and procedures. Reviews fiscal documents, balances and reconciles subsidiary accounting records, and collects data for budget projections and/or requests for release of funds. Assembles, verifies, and corrects data as needed. Prepares non-routine fiscal reports. Processes journal entries and online budget transfers and journal vouchers as necessary. Assist with P-card purchases and approvals, P-card reconciliation, purchase requisitions, and direct pay requests. Assists with travel requests from LSBDC Lead Center staff to ensure travel costs are within the budget and all prior approvals have been obtained from SBA. Compiles financial, accounting, or auditing reports on matters such as cash receipts, expenditures, accounts payable and receivable, and payroll. (45%)
Miscellaneous Duties – Assists with other LSBDC Network projects as required. Attends national, regional, and state meetings and trainings as required. Develop and provide specific information, reports, and/or special services as requested or required by the SBA/SBDC Administrators, the SBA Business Development Specialist, and the LSBDC State Director. Support area, state, and federal research projects concerning small businesses and disseminate results to the community. Other duties as assigned. (10%)
We don't have any open positions right now, but we're always looking for talented individuals to join our team.
Check back soon for updates, or connect with your local SBDC to learn about opportunities in your area.
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