By Gerri Detweiler
Shane and Melissa Nichols’ five-year-old business, Arkansas-based Medex Waste, is on track to bring in $1 million in revenue, thanks in large part to the free help they received from the Arkansas Small Business and Technology Development Center. “I don’t think we could have made it without them,” says Shane. “Without them there to answer questions and to lead us in the right direction, it would have taken us a lot longer and cost us a lot more money.”
The idea for the Nichols’ business, a firm that transports medical waste for disposal, started percolating after Melissa lost her sales job with a large national medical waste disposal firm when her office closed. As a top salesperson, Melissa often found herself frustrated when some of her clients were unhappy with the services they received from the firm. Initially, she took the layoff as an opportunity to go back to school, but then decided to take a job with another firm in the same industry. When the new company tried to shortchange her on her commission, she decided with her husband to start their own business.
At first the Nichols tried to land a small business grant, but were unsuccessful. Instead, they received something that perhaps proved to be more valuable in the long run: a referral to their local SBTDC. Advisors there helped them create a business plan, navigate small business financing options, and even provided sales leads. The SBTDC gave the Nichols answers to “all types of business questions,” says Shane, and “it was all free!” (more…)