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Three Ways to Convert Your Fans and Followers into Customers

How is it that you can amass loads of fans and followers on social media yet still not have that translate into more customers for your business? This situation is actually quite common, and easy to grasp why, when you think about how easy it is to get someone to “Like” you online. Yet converting those likes into customers, and transforming those customers into steady patrons (and, ideally, your word-of-mouth marketers) aren’t the easiest feats to accomplish.

To help you do this, here are three ways you can inspire your online fans to get out from behind their computer screens and into your business.

Present exclusive specials only through social media. You can build up your following by running special promotions exclusively on one social media site. For example, you could offer interesting downloadable content or a special discount to your Facebook fans, or give away tickets to a sold-out event to followers who correctly and directly message you the answers to trivia questions that are only posted on Twitter.

Host a private event for your VIP fans. Identify those fans that have gone out of their way to spread the word about your business and invite them to an exclusive event that you are hosting, or perhaps offer them access to a private party during a high-profile event. 

Give them a compelling reason to return. Once you’ve enticed your online fans to come in, you need to inspire them to return. You can do this by engaging them on a one-on-one basis, asking for feedback and learning more about their interests. From there, send a personalized email with a special offer that would appeal to certain fans.

These three recommendations are easy, cost effective ways to motivate your online fans and followers to become customers — and keep them coming back for more in the future.

Gina-Watkins-Constant-ContactGina Watkins is a leading expert on e-marketing for small business – and has a real passion for helping businesses to succeed. Her ongoing series of dynamic lectures are filled with real-world examples, humor and results-driven wisdom garnered from more than two decades of sales, business development and marketing experience. In addition to owning her own business, she is an award-winning direct marketer, has been featured on WUSA Channel 9’s Mind Over Money show, Dr. Gayle Carson’s Women In Business radio show, Morgan State’s Briefcase Radio program, and in numerous other media. In her role as Constant Contact Regional Development Director, she’s presented to more than 10,000 seminar attendees about the keys to success with easy, affordable, highly effective technology tools that grow trusted business relationships.

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