By Julia Morrissey –
As states start to open back up and businesses begin to re-open their doors, reconnecting with clients and customers is more critical than ever. One of the most effective ways to understand your customers is by conducting surveys.
Surveys are a proven method of connecting with customers to get feedback that will help you understand how the customer thinks and feels about your product. The goal is to receive unbiased and objective information that can help you make important decisions about your product and business.
It’s important to not only send a well constructed survey, but also to know when to ask for feedback and how to analyze the data. The four best times to send out a survey asking for customer feedback are: during a key milestone; when customers fall out of the journey; after a customer receives a customer service contact; and when there is interaction without conversion. Click To Tweet (more…)