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The Secret Behind One Small Business’s Success—Hint: It’s Free!

February 22, 2017
By Gerri Detweiler
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MentoringShane and Melissa Nichols’ five-year-old business, Arkansas-based Medex Waste, is on track to bring in $1 million in revenue, thanks in large part to the free help they received from the Arkansas Small Business and Technology Development Center. “I don’t think we could have made it without them,” says Shane. “Without them there to answer questions and to lead us in the right direction, it would have taken us a lot longer and cost us a lot more money.”

The idea for the Nichols’ business, a firm that transports medical waste for disposal, started percolating after Melissa lost her sales job with a large national medical waste disposal firm when her office closed. As a top salesperson, Melissa often found herself frustrated when some of her clients were unhappy with the services they received from the firm. Initially, she took the layoff as an opportunity to go back to school, but then decided to take a job with another firm in the same industry. When the new company tried to shortchange her on her commission, she decided with her husband to start their own business.  (more…)