If you are like many small businesses, then you’ve already begun to integrate social media activities into your marketing efforts. But marketing on social media and driving results through social media do not necessarily go hand-in-hand. It’s entirely possible to grow an active following online- with lots of Facebook fans, Twitter followers, email subscribers, and even good reviews on Yelp- without seeing an increase in your businesses’ profits. When this happens, I often advise businesses to take a step back to make sure they are adhering to the most important elements turning social engagement into action:
Focus your messages
You may offer a lot of products and services, but if you focus on your differentiation you’ll be able to demonstrate your expertise and dominate a market segment. For example, a retailer specializing in tennis gear can show customers how to use the latest equipment, offer tennis classes, and write about topics such as “what to look for when buying new tennis sneakers.” These actions will draw in customers looking for specific equipment and, while they’re shopping, they’ll discover other products and services offered by the retailer. (more…)