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Secrets of Calling Tech Support

August 3, 2012

Ok, show of hands, how many of you like calling one of those 1-800 tech support numbers? That’s what I thought.

Well, I have some secrets that will get you farther faster with those guys:

1. Make sure you are calling the right number. Sometimes a company will want to force you to use email or some online form to turn in a problem. Finding numbers can be tough, though. Make sure you bookmark the website, It gives you tricks to talking to a person and avoid the automated voice menu systems of large companies, not to mention the actual phone numbers of their support group.

2. If you start to get frustrated with a tech, ask this one question: “What would you do if you were me?” You will be amazed how much faster you find a solution. Trust me… (more…)