Social platforms such as Facebook®, Twitter®, Google+™, LinkedIn®, Pinterest® and Instagram® are cost-effective avenues for connecting with your target customer base, raising awareness about your brand and building credibility within your industry. Through the strategic use of social media, you can:
1. Showcase Your Business’s Human Side. It’s easy for consumers to think of any business, no matter the size, as “they” or “them” or “that company”—the implication being that they’re dealing with a non-thinking, non-feeling entity with one goal: taking their money. Social media allows you to put names and faces to the people and personalities behind the products and/or services your business provides. Responding to questions, comments, praise and complaints in real-time allows current and potential customers a peek behind the curtain, to see the real people that make it all work.
2. Build Industry Cred. When not directly interacting with current and prospective customers, your social sites provide you and your staff a forum to display the breadth of knowledge and depth of passion you have for your business. It’s an opportunity to take off your salesperson hat and allow your expertise to speak for itself. Examples might include posting links to blog posts, videos, or articles that speak directly to your offerings. You could post links to sites that provide background information or history of your field. Maybe it’s something as simple as posting quotes that you’ve built your business on. Anything that informs your audience, either about you or what you provide, will work. (more…)