Success Story: Alaska

“Although I’ve been a small business owner for 20 years, since I began working with the
SBDC my confidence and knowledge as an informed owner has increased” – Cover Ups
owner, Teresa Roy.

Roy began Cover Ups out of her home twenty years ago as a custom drapery fabricator. Her business grew and in 2000 she opened a retail location in Palmer and expanded her
offerings to include unique refurbished furniture. In 2012, Cover Ups was awarded “Small Business of the Year” by the Alaska Chamber of Commerce. Last year, Roy was accepted by Costco as a window coverings vender which has caused business to
increase exponentially.

As Roy began the process of submitting her business for consideration to Costco, she knew
that the contract would mean changes for Cover Ups so she approached the Alaska Small
Business Development Center in Wasilla. Previously, Roy had taken a Profit Mastery course
with Julie Nolen, Mat-Su Director, and planned to use the Profit Mastery toolkit, along with
the confidential one-on-one business advising, to manage the growth the new contract
would bring.

In their advising sessions, Nolen and Roy discussed ways to increase staff while maintaining
company culture and reviewed tools to keep a finger on the financial pulse of the business.
About a month into the contract, Roy reports that business has been booming thanks to the
added Costco sales. Because of this, she was able to hire additional staff and expand her